Wattle is an AI receptionist
for your business.
Business AI that picks up the phone, asks the right questions, books the job, and hands off to your team when it matters. Built for trades, home services, clinics, and salons.
Phone · Web · WhatsApp · SMS · One inbox
After-hours agent
- Overview
- Voice
- Instructions
- Flow
- Actions
- Test
- Publish
start
“Thanks for calling Northside Plumbing.”
capture · job_type
“What needs looking at today?”
branch · 2 actions
“I have Thursday 9am or Friday 2pm.”
One call, handled
How the AI receptionist handles a call
- 01
Picks up
Every call gets a clear, natural answer. No voicemail, no hold music.
- 02
Asks
The right questions turn conversation into useful context.
- 03
Books
Appointments land in the calendar while the caller is ready.
- 04
Hands off
Your team steps in when judgement or a human touch matters.
The platform
Everything you need, in one place.
Wattle is built for the work that comes after the call, not just the call itself.
Connected to the tools you already run on
Bookings write into Google Calendar and Cal.com, rows into Google Sheets, and invoices come back from Xero or QuickBooks. No one retypes anything.
A voice that sounds like your business
Pick the voice, write the instructions and guardrails, then test the agent and publish it yourself. Run it freely or through a flow you draw.
Recordings, transcripts, and what came of them
Turn on recording and transcription and every call is written down, searchable, and attached to the customer next to the booking it produced.
Calls, chats, and messages in one inbox
Calls, web chats, and texts group into a single thread per customer, so your team reads one story instead of three.
Omnichannel
One voice across every conversation.
An AI answering service that works where customers already reach you — phone, web, WhatsApp, and SMS — then brings every conversation back to one inbox.
Phone
Answers every call, day or night, in a voice you choose.
Web
The same agent on your site, typing instead of talking.
WhatsApp
Takes the calls placed through your WhatsApp Business number.
SMS
Confirmations and details sent the moment a job is booked.
A real call, start to finish
From ringing phone to booked job.
No hold music, no callback promise, no note on a whiteboard. The caller gets an answer and a time, and you get the transcript.
Request accessHi there - how can I help you today?
Wattle- Caller
My hot water system is leaking and water is spilling everywhere.
That sounds urgent. Is the water still running, or have you shut it off?
Wattle- Caller
Shut off. Can someone come Thursday morning?
Thursday 9:00am is open. I have booked it and texted you the details.
Wattle
Whatever you do
Built for businesses that live on the phone.
The call you miss on a roof is the job you lose.
Wattle answers while you are on the tools, takes down the job and the address, and books the site visit into your calendar.
- After-hours and overflow calls answered
- Job type, address, and urgency captured
- Urgent work flagged straight to your phone
Latest writing
What we are learning about answering the phone.
31 Aug 2026
Small Business AI Answering Service Cost: 3 Real Examples
Estimate AI answering costs for small businesses with three worked examples, the add-ons that drive bills, and the vendor questions to ask before you sign.
30 Aug 2026
7 Step Omnichannel Reporting Roadmap: Turn Conversations into KPIs
7 Step roadmap to implement omnichannel reporting: standardize events, resolve identity, reconcile revenue, make conversation data measurable.
30 Aug 2026
5 Steps to SMS Appointment Booking for Service Businesses
Launch SMS appointment booking in days with a five-step setup. Includes ready to send templates, reminder timing, calendar integrations, and a Wattle...
FAQ
Answers to the usual questions.
Ready when the phone rings
Give every caller a good first answer.
Small business AI for plumbers, electricians, dentists, and anyone who loses work when the phone rings out.
Request access